Complaints Information
We at TM Fortis want to give you the best possible service. However, if at any point you become unhappy or concerned about the service that we have provided, then you should inform us immediately so that we can do our best to resolve any problem.
In the first instance, it may be helpful to contact the person whom is working on your case to discuss your concerns and we will do our best to resolve any issues at the outset. If you would like to make a formal complaint, then you are directed to our initial client care letter to you as to whom your complaint should direct. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint; and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was a cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 a.m. and 5.00 p.m.
Email: enquries@legalombudsman.org.uk
Address: Legal Ombudsman, P.O. Box 6806, Wolverhampton WV1 9WJ
